|What we can
do for you
The telephone — it's the first contact point
many of your customers will have with your
business. With the right system you can improve customer service, save
time and money,
reduce staff turnover and frustration and even grow your business. The
wrong system can be
difficult to operate and manage, give a poor first impression, stifle
employee productivity, and
lead to ongoing costs in time and hard cash. Few investments can bring
as much value to
your business as a reliable and easy to use phone
What can a good telephone system do for my business?
It's possible to reduce your operating costs and increase profitability
with the right phone
system. Here's how.
* Automated attendants and voice messaging systems can be used to free
directing calls and answering commonly asked questions.
* Substantial savings on toll charges can be realized using networking
* Call centers and wireless office phone solutions can help ensure that
staff will never
miss sending voice calls over a data network - a solution known as "Voice
over IP" (Internet a call or an opportunity.
* A reliable system will minimize service calls and eliminate lost business
due to down
Save staff time and frustration
Getting the task done right is always easier with the right tools.
Today's time saving phone
features help staff to be more effective and less frustrated ?
* Voice mail can be like having a personal assistant. Calls are answered
messages taken - 24 hours a day. This extends the hours your business
to your customers, allowing you to compete in an ever-increasing global
* Solutions like calling line identification and paging help your staff
calls more efficiently while providing the personal touch that will
* You can improve communication among branch offices through toll-free
phoning and data file sharing.
All these features are an advantage to your business,
but shouldn't be overwhelming to
manage. Look for a system that is easy to use and can be virtually
self-taught by your
employees. Some phones have display windows providing step-by-step
directions on how to
use a feature while you're on the phone, further reducing the need
for intensive training.
Enhance your company's image
Competing with other small- to medium-sized business or going up
against bigger companies
has a lot to do with the impression you make on potential new customers.
and efficiency must mix with the personal touch that gives you
an edge. Your phone system is
often your potential customer's introduction to your company. Well-handled
calls can mean
business, sales, a reputation for top-notch service, or cinching
a deal. With today's affordable
phone systems, designed specifically to meet the needs of small-
to medium-sized business,
the playing field has been leveled like never before. Your customers
will be impressed with
efficiently directed calls, a quick response (even from the field),
and 24-hour phone service.
Grow your business
Growth is possible when you stay on top of your day-to-day business
and free your staff from
repetitive and time-consuming task.. Use their time more efficiently
by having them look for
new business instead. Giving them the infrastructure to work
efficiently is half the battle and
your phone system is crucial. From automating simple tasks like
a receptionist's duties to
creating your first formal call center to handling real-time
orders and service, today's business
phone systems offer entrepreneurs the choices and flexibility
they need to drive new
opportunities and expand their business.
Nortel Norstar Systems
For companies with 2 to 128 users, the worlds most reliable telephone
Business Communications Manager
Business Communications Manager delivers small and
medium-size businesses and branch offices the only industry-wide converged
providing customers a choice of either an IP-enabled or pure-IP strategy.
With unified messaging, multimedia call centre and
wireless e-mobility capabilities, Business Communications Manager enables
a single application while providing users mobile flexibility
Star Talk Voicemail
Billions of voice mail messages are delivered every
day around the globe.
Why is voice mail so popular? Because it saves time,
money, and aggravation. It boosts productivity. And customers, vendors,
and employees alike have
come to rely on its convenience. Norstar Voice Mail is like a personal
assistant who answers your telephone and takes accurate messages for
everyone in your company, 24 hours a day, 7 days a week.
It frees employees to concentrate on the revenue-generating
work at hand, confident that they won’t miss a phone call. It frees
your receptionist to work with the people in your office and can easily
act as back-up
during peak calling time or staff meetings