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This is a variant of Ethernet that allows stations to be switched via
twisted pair cable and can run at 10mbps (10baseT) or 100mbps (100baseT).
This allows you to dial your most frequently used telephone numbers with
fewer keystrokes. This is also called memory dialling, speed dialling
or short-code dialling. However, it can be more difficult to remember
short codes than telephone numbers and this could prove to negate the
usefulness of this product. Fortunately there are ways to make the
process easier. Some systems store names beside the numbers, which
can make it easy for the user to interpret. Others have personal memories
that can hold speed dial numbers. The number of speed dials generally
varies between 10 and 100.
A signalling system used for linking two pieces of telecommunications
equipment (e.g. two telephone systems) over a distance
Account dialling allows different accounts to be allocated to different
lines. To keep track of call costs to a particular client, you always
dial them on a particular line. This feature is found mainly at the
lower end of the market. Call analysis software and CTI programs can
also be used as a more sophisticated way of working out how much to
Automated Call Distribution - This is a means of routing incoming calls
to a group of extentions on a first come, first served basis without
operator involvement. This function is usually essential in call centre
operations, and you will find that ACD is often offered as an option
with telephone systems, but on the Hicom it comes as standard.
Alchemy - Network Alchemy
the company that manufactures ArgentOffice, ArgentBranch and Cybergear
The assignment of an alpha-numeric name to a facility. For example when
called by an extension your phone can display the name of the caller
rather than the extension number. When an incoming DDI call is received
a name can be shown which relates to the number that was dialled, enabling
one person to answer calls in a variety of different ways, e.g. in
the names of different companies.
A device which can be attached to an ordinary analogue telephone line,
such as a telephone, fax machine, cordless phone, answering machine,
Automatic Route Selection. A technique where the telephone system looks
at the digits being dialled to make an outside call and automatically
routes the call via an alternate route. For example a user in London
may dial the DDI number of someone in the Aberdeen Office. The phone
system recognises that there is a tie-line to the Aberdeen office over
which calls are free and automatically re-routes the call over the
These are electronic switchboard operators. They link up to voicemail
systems and answer incoming calls, presenting callers with a series
of options that they can select using their phone's keypad.
Bandwidth is the amount of information that can be carried by a communications
channel. It is the difference between the highest and lowest frequencies
used, and is expressed as Hz for an analogue signal or in KBps for
a digital one.
Basic Rate - BRI
Abbreviated to BRI (basic rate interface) or ISDN2. An ISDN circuit providing
2 x 64 kbit/sec bearer channels for use by data or speech and one 16
kbit/sec control channel. Two independent calls can be carried at the
same time on one BRI circuit.
All of our systems have internal batteries to retain programming in the
event of a failure of the mains electricity supply, however the system
will not operate without mains power. We can provide battery back-up
power to keep the system working without mains power as an option.
Busy Lamp Field - The lights on the telephone system that show whether
each extension is engaged or free. BLFs are usually found on key systems
and are not required for every user - only for thase routing most of
the incoming calls. Seperate BLF consoles can be fitted to the side
on some phones if the number of extensions exceeds the number of lights
on the BLF.
An electronic version of a notice board. Users can access the bulletin
board to obtain information. When applied to voicemail systems it indicates
a system of menus that allow the caller to navigate to the information
he wants, for example to find out what films are showing at a cinema.